Terms & Conditions

Last updated on 27-01-2024 01:19:08
These Terms and Conditions, along with privacy policy or other terms (“Terms”) constitute a binding
agreement by and between GALAXIAVANDERLUST TRAVEL SERVICES LLP, ( “Website Owner”
or “we” or “us” or “our”) and you (“you” or “your”) and relate to your use of our website, goods (as
applicable) or services (as applicable) (collectively, “Services”).
By using our website and availing the Services, you agree that you have read and accepted these Terms
(including the Privacy Policy). We reserve the right to modify these Terms at any time and without
assigning any reason. It is your responsibility to periodically review these Terms to stay informed of
updates.
The use of this website or availing of our Services is subject to the following terms of use:
To access and use the Services, you agree to provide true, accurate, and complete information to us
during and after registration, and you shall be responsible for all acts done through the use of your
registered account.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness,
performance, completeness, or suitability of the information and materials offered on this website
or through the Services, for any specific purpose. You acknowledge that such information and
materials may contain inaccuracies or errors and we expressly exclude liability for any such
inaccuracies or errors to the fullest extent permitted by law.
Your use of our Services and the website is solely at your own risk and discretion.. You are
required to independently assess and ensure that the Services meet your requirements.
The contents of the Website and the Services are proprietary to Us and you will not have any
authority to claim any intellectual property rights, title, or interest in its contents.
You acknowledge that unauthorized use of the Website or the Services may lead to action against
you as per these Terms or applicable laws.
You agree to pay us the charges associated with availing the Services.
You agree not to use the website and/ or Services for any purpose that is unlawful, illegal, or
forbidden by these Terms, or Indian or local laws that might apply to you.
You agree and acknowledge that the website and the Services may contain links to other third-party
websites. On accessing these links, you will be governed by the terms of use, privacy policy, and
other policies of such third-party websites.
You understand that upon initiating a transaction for availing of the Services you are entering into a
legally binding and enforceable contract with us for the Services.
You shall be entitled to claim a refund of the payment made by you in case we are not able to
provide the Service. The timelines for such returns and refunds will be according to the specific
Service you have availed or within the time provided in our policies (as applicable). In case
you do not raise a refund claim within the stipulated time, then this would make you ineligible for
a refund.
Notwithstanding anything contained in these Terms, the parties shall not be liable for any failure to
perform an obligation under these Terms if performance is prevented or delayed by a force majeure
event.
These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and
construed by the laws of India.
All disputes arising out of or in connection with these Terms shall be subject to the exclusive
jurisdiction of the courts in Varanasi, Uttar Pradesh
All concerns or communications relating to these Terms must be communicated to us using the
contact information provided on this website.

Booking Terms & Payment Procedures Including Cancellations and Disclaimers

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Booking and Payment Conditions

Initiating the process requires an initial non-refundable Booking Deposit of Rs. 5000/- per person, accompanying the inquiry or following the online payment procedure. The entire payment must be settled at least 30 days before the departure date. For bookings within 30 days of departure, the full amount is due upon booking.

Tickets, hotel vouchers, transport vouchers, and tour documents will be issued seven days prior to the departure date.

Payments, whether online or using our secured Net Banking/Payment Gateway/RTGS/NEFT/Demand drafts, should be payable to “GALAXIAVANDERLUST TRAVEL SERVICES LLP.” An official receipt is issued upon deposit payment.

Amendments and Cancellations

Clients willing to amend or cancel bookings are subject to cancellation charges, including death, accident, illness, or non-payment of the balance. Amendments must be submitted in writing, and changes will be processed upon receipt. Cancellation charges apply to tours and optional tours offered by TripCosmos.co. For other services like air/train tickets or third-party products, cancellation charges align with the respective provider’s terms.

Refunds

Refunds, if applicable, for amendments and/or cancellations will be directly paid to the client via NEFT/RTGS/Crossed cheque, subject to the company’s discretion. Processing may take up to 15 days. No refunds are payable for unutilized services.

Conditions of Travel

Clients must strictly adhere to the Tour Program. No refund is issued if clients fail to join, join late, or leave before tour completion. The client is responsible for reaching the tour’s commencement point, registering with the company’s representative, and following the specified date and time.

If a client discontinues the tour due to illness, death, or document loss, no refund is entertained for unutilized services. The company is not liable if a client can’t reach the tour commencement due to baggage or document loss, resulting in a “no show” status with 100% cancellation charges.

Tour Membership and Liabilities

The company reserves the right to withdraw tour membership if a client’s behavior disrupts tour operations or compromises the safety or enjoyment of other passengers. The company and its employees, directors, managers, and agents are provided immunities under the contract.

Holiday Insurance

Clients must procure holiday insurance at their own cost, as it is a booking condition.

Price Adjustments

Prices quoted are calculated based on prevailing rates at the time of publishing. The company reserves the right to amend prices in case of fuel costs, special/high season charges, or increased airline/rail charges before departure. Clients must pay for any price increases before departure.

Legal Aspects

If no suit/action is initiated against the company within 7 days of the tour’s last day, the company is discharged from liabilities under the contract. Any travel scheme discounts or benefits may be withdrawn at any time unless specified otherwise.

Liability Disclaimer

In case of tour alteration or cancellation by the company, the client has the option to continue, accept an alternative tour, or receive a refund at the company’s discretion. The company is not liable for damage, additional expenses, or consequential loss in such cases. The company is not liable for death, injury, sickness, loss, delay, discomfort, or any kind of theft caused by various factors.

Scope of Activity

The company operates as tour organizers and does not control or operate airlines, shipping companies, hotels, or other facilities mentioned. While the company selects and inspects these elements, it is not responsible for faults or incidents beyond its control.

Definition

  • Client/guest: Person(s) for whom the booking is made.
  • Company: GALAXIAVANDERLUST TRAVEL SERVICES LLP.
  • Tour cost/price: Amount mentioned in the Tour Cost/Price column.
  • Independent Contractors: Entities selected by the company to provide services.
  • Tour arrangement: Tours operated by the company within India or abroad.
  • Brochure: Catalogue/leaflet/website/email detailing itinerary/activities.
  • Infant/Child: Person below/above the age of two and below twelve years.

Terms & Conditions

  • No contract exists until the company receives the initial deposit per person.
  • The company reserves the right to terminate the contract, amend tours, and operate group tours with a minimum of 16 adult passengers.
  • No variation of terms is valid without written confirmation from

Grievance Officer

In case you have any grievance, please feel free to write to our Grievance Officer, are provided below:

Mayank Tiwari

Legal Name|: GALAXIAVANDERLUST TRAVEL SERVICES
LLP

Address: 542/2, BHAGWANPUR VARANASI-221005, Utter Pradesh India

Contact: +919336116210

Email: mail@tripcosmos.co

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