Privacy Policy, operating under “GALAXIAVANDERLUST TRAVEL SERVICES
LLP” (“we/ us/ our/ TC”), highly values the trust that you, the customer (“you/ your”), place in TC and our website, (“Website”). Therefore, we uphold the highest standards of practices to ensure the security of transactions and utmost privacy of customer information. We understand your need to comprehend how information provided by you is collected, used, disclosed, transferred, and stored by us. Hence, we urge you to carefully read this privacy policy (“Policy”) to acquaint yourself with our information gathering and dissemination practices.

We assure you of our steadfast commitment to your privacy and the protection of your invaluable information. The Policy outlines details about the Website and the ‘Trip Cosmos’ Android and iOS app (collectively referred to as the “App”). To facilitate your uninterrupted use of our services, we may collect and, under certain circumstances, disclose information about you.

If you do not agree to the terms outlined in this Policy, we kindly request you to refrain from using the site.

For any questions or concerns regarding this privacy policy, please contact our Customer Support Desk at

As you may be aware, a new European privacy regulation called the General Data Protection Regulation (“GDPR”) has been effective since May 25, 2018. GDPR aims to unify the current data protection privacy laws throughout the EU and enhance the rights of European residents to protect their personal information. The GDPR also applies to any business offering its products or services to European residents.

We collect and utilize your personal information when you avail our services. For the purpose of the General Data Protection Regulation (“GDPR”), we are the ‘data controller’. Our data protection officer can be contacted at

By accessing our Websites and utilizing our services, you acknowledge that you have read and understood this Privacy Policy and the information collection and handling practices outlined in it.

This Privacy Policy elaborates on our policy and practices regarding the collection, use, and disclosure of your personal data.

We recognize that providing information online involves a great deal of trust on your part. We take this trust very seriously and prioritize ensuring the security and confidentiality of the personal data you provide us when you visit our Website or use our services.

Collection of Your Personal Data
Personal data refers to any information about an individual from which that person can be identified, including but not limited to names, email addresses, contact numbers, residential addresses, date of birth, passwords, and payment information. It does not include data where the identity has been removed or otherwise anonymized (anonymous data).

We collect your personally identifiable information, including but not limited to:

  1. Name
  2. Email address
  3. Contact number
  4. Residential address
  5. Credit/debit/bank account details
  6. Internet Protocol (“IP”) address

in the following circumstances:

  1. When you make a reservation or opt for a package from our Website or App or through the assistance of our customer service team.
  2. When you register with us, request information regarding holiday packages, subscribe to our newsletters, enter competitions, share your experiences, or provide any other details related to a holiday package availed by you, send us queries, or register for promotions.
  3. When you set up a free account on our Website or App, participate in surveys, or provide us with your feedback.
  4. When you engage with us in any online or offline event or express your interest on any page hosted by us on a third-party platform or location or voluntarily provide your details for our promotions.

While you can browse certain sections of our Website or App prior to registering as a member, certain activities (such as placing an order) require mandatory registration. We may use your contact information to send you:

  1. Offers based on your previous orders and interests
  2. Payment reminder notices
  3. Travel vouchers
  4. Updates on the travel sector through our newsletters.

If you do not wish to receive such information, you may unsubscribe through the facility in the email message you receive.

How We Use Personal Data
We use personal information to provide the services that you request. To the extent we use your information, including personal information, to market our services to you, we will provide you with the ability to opt-out of such uses.

We may use your personal information for the following purposes, including but not limited to:

  1. Resolving disputes
  2. Troubleshooting problems
  3. Promoting a safe service
  4. Collecting fees owed to us
  5. Catering to consumer interests while providing our services
  6. Informing you about online and offline offers, products, services, and updates
  7. Customizing your experience
  8. Detecting and protecting us against error, fraud, and other criminal activity
  9. Enforcing our terms and conditions
  10. Conducting research and analysis to improve customer experience
  11. Conducting periodic audits
  12. Contacting you to send important information or notices, etc., as otherwise described to you at the time of collection.

Marketing Promotions:
Marketing promotions, research, and programs help us to identify your preferences, develop programs, and improve user experience. frequently sponsors promotions to give its Users the opportunity to win great travel and travel-related prizes. Personal Information collected for such activities may include contact information and survey questions. We use such Personal Information to notify contest winners and use survey information to develop promotions and product improvements.

Use of Demographic and Profile Data
In our efforts to continually improve our product and service offerings, we may, from time to time, collect and analyze demographic and profile data about your activity on our Website and App. We identify and use your IP address to help diagnose problems with our server and administer our Website and App. Your IP address is also used to help identify you and gather broad demographic information. We may occasionally ask you to complete optional online surveys, which may require you to provide your contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website and App, providing you with content that we think you might be interested in and to display relevant content according to your preferences.

With Whom We Share Your Personal Information
We may share the personal information obtained from you with our other corporate entities and affiliates to:

  1. Help detect and prevent identity theft, fraud, and other potentially illegal acts.
  2. Correlate related or multiple accounts to prevent abuse of our services.
  3. Facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity.

Those entities and affiliates may not market to you as a result of such sharing of personal information by us unless you explicitly opt-in. We may disclose personal information in the following circumstances:

  1. If required to do so by law or by law enforcement offices for investigating any civil or criminal offenses.
  2. If such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes.
  3. To legal, financial, or other professional advisors of TC.
  4. To respond to claims that an advertisement, posting, or other content violates the rights of a third party.
  5. To protect the rights, property, or personal safety of the users of our Website and App or the general public.

We may share our data, including personally identifiable information about you, with our parent and/or subsidiaries or business partners that are committed to serving your online needs and related services throughout the world

16. Disclaimer

As a user of the Website and App, you understand and agree that you assume all responsibility and risk for your use of the Website and App, the internet generally, and the documents you post or access and for your conduct on and off the Website and App. Your use of site is subjected to our Policy. If you do not agree to this, we kindly request you not to use this portal.

17. Grievance Officer

In case you have any grievance, please feel free to write to our Grievance Officer, are provided below:

Mayank Tiwari


Address: 542/2, BHAGWANPUR VARANASI-221005, Utter Pradesh India

Contact: +919336116210


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