At Tripcosmos.co, we aim to provide seamless and memorable travel experiences. To ensure clarity and transparency, please review our policies regarding tour packages before booking.
1. Booking and Confirmation
- Reservation Process: All bookings must be made through our official channels, including our website, email, or phone.
- Payment Confirmation: Bookings are confirmed only upon receipt of the required deposit or full payment.
- Information Accuracy: Guests must provide accurate personal details during the booking process.
2. Payment Policy
- Advance Payment: A minimum of 30% of the package cost is required at the time of booking. The remaining balance must be cleared 7 days before the tour start date.
- Payment Methods: We accept payments via bank transfer, credit/debit cards, and online payment platforms.
- Currency: All payments are processed in INR unless specified otherwise.
3. Cancellation Policy
- Customer-Initiated Cancellation:
- Cancellations made more than 30 days before the start date will receive a full refund, minus a processing fee of 10%.
- Cancellations made 15–30 days before the start date will incur a 50% charge.
- Cancellations within 14 days of the start date are non-refundable.
- Force Majeure: In cases of natural disasters, pandemics, or government restrictions, rescheduling options may be provided.
4. Changes and Modifications
- Customer Requests: Modifications to the package are subject to availability and may incur additional charges.
- Company-Initiated Changes: If we are forced to alter the itinerary due to unforeseen circumstances, comparable alternatives will be arranged.
5. Inclusions and Exclusions
- Inclusions: Clearly defined in the package details, typically covering accommodations, meals, transportation, and guided tours.
- Exclusions: Costs for personal expenses, optional activities, and services not explicitly mentioned in the package description.
6. Travel Insurance
- Travel insurance is not included in our packages. We strongly recommend all travelers purchase comprehensive travel insurance to cover unforeseen events such as trip cancellations, medical emergencies, or loss of personal belongings.
7. Liability
- Tripcosmos.co is not liable for:
- Any injuries, loss, or damages incurred during the trip.
- Delays or disruptions caused by weather, strikes, or government actions.
- Personal belongings lost, stolen, or damaged during the tour.
- Travelers are responsible for their behavior and adherence to local laws.
8. Health and Safety
Travelers must disclose any medical conditions or special requirements at the time of booking.
- We comply with all safety regulations and encourage customers to follow safety protocols during activities.
9. Documentation
- It is the traveler’s responsibility to carry valid government-issued identification, visas, permits, or any other necessary travel documents.
10. Feedback and Complaints
- Feedback is invaluable to us! Please share your experiences during or after the trip.
- For complaints, contact our customer service team at Contact us. We will strive to resolve the issue promptly.
By booking with Tripcosmos.co, travelers agree to abide by these policies. We reserve the right to modify policies without prior notice.
For any questions or clarifications, please contact us at:
GALAXIAVANDERLUST TRAVEL SERVICES LLP
Email: info@tripcosmos.co
Phone: +919336116210
